Frequently Asked Questions

 

How Do I Choose a Pet Crematory?

When considering aftercare for a beloved pet, owners want a cremation facility they can trust.  It is a goal of ours to help our clients make informed decisions and to ultimately make a very difficult time easier. With this in mind, we have linked to an article from the International Association of Pet Cemeteries and Crematories (IAOPCC). This is an association we proudly belong to and we strictly adhere to its standards and terminology. read more...

 

May I inspect the facility where my pet's aftercare will be performed?

We welcome any pet owner to come and tour our facility at any time during business hours without a prior appointment. We welcome any questions and hope to alleviate any concerns. Remember, we are here to make your difficult time easier.

 

What do I do if my pet dies?

Please do not hesitate to contact us anytime day or night. If you call after business hours, we have a 24 hour answering service that will contact us immediately after your call.  It's our guarantee that one of our team members will call you back right away.  We're absolutely here to help in any way we can. Click here for more information on what you can do next.

 

WHAT AREAS DO YOU SERVE?

We serve all of Northern Nevada including, but not limited to, the greater Reno and Sparks area, Carson City, Fernley and Fallon.  We also provide service to Northeastern California including, but not limited to, Lake Tahoe, Truckee, Beckwourth and Susanville areas.  

 

How do I care for my pet after he or she has passed away?

Until decisions and preparations can be made, place your pet in the coldest part of your home. Put plastic down on the floor (a plastic bag or tarp will work) and then place newspaper or a blanket on top of the plastic. Place your pet on top of the blanket or paper and then cover your pet with another towel or blanket.  At this time, if possible, make any necessary aftercare arrangements.

Please call us anytime if you would like more information or require aftercare for your pet.

 

Is cremation expensive?

Cremation is generally quite affordable. We offer various levels of service depending on your needs and your budget.

 

My pet passed away at the veterinarians office. Can I select where my pet is cremated?

Yes, and we always encourage pet owners to do so.  Remember, the type and quality of aftercare you want for your pet is a personal decision that only you and/or your family can make.  You can always tell your veterinarian how you want your pet to be cared for and by whom.  We will gladly pick up your pet from any veterinarian at no additional charge to you. You can call us directly and we will respond to your veterinarian's office at the time you request.  Please don't hesitate to call with any questions. Veterinarian_Authorization_Form.pdf

 

How long will it take to have my pet  brought to A Beloved Friends Pet Crematory from my veterinarian's office?

This depends mainly on when you or your veterinarian's office calls and where the office is located. Typically, once a call is received, our team members are immediately dispatched.

 

How can I be sure my pet will be handled respectfully?

It is so important to us to make sure that you understand the level of care we provide for your pet. Whether we're talking to you on the phone or you're making arrangements in person, we'll carefully explain just how we provide the level of dignity that we would require for our own pets.

In addition, A Beloved Friends has been a leader in meeting the highest standards of pet aftercare. If you have any questions about how your pet will be cared for when you utilize our services, please call. We'll be happy to explain our process and standards to you.

 

How can I know I am receiving my pet back?

A Beloved Friends Pet Crematory is absolutely committed to returning your pet, and only your pet in his or her entirety, to you. We do not remove any pet from a residence or a clinic without proper identification. A paper identification tag is placed on your pet as well as a numbered metal tag that will accompany your pet through the entire cremation process. During the cremation process, the paper tag is kept next to the crematory so that the operator can positively identify your pet's remains when the cremation is finished.

 

When can my pet be returned to me?

We cremate all pets that arrive at our facility, regardless of the type of cremation, within two days or sooner. If you chose a private cremation, your pet will be ready to be picked up at our facility within the same business day or 24 hours at the most. If your pet will need to be returned by one of our team members to your veterinary clinic or your residence, you can expect a time frame of two business days at the most. Often, especially with local residences and clinics, the time frame for return is much shorter.

 

Will my beloved pet stay here in the Truckee Meadows for his/her cremation service? What is the actual location to where my pet is taken for their final cremation?

It is our absolute guarantee that all of our cremations are performed at our facility in Reno. Customers should always be allowed to view the cremation of their pet and tour the facility they choose. If neither of these options are allowed by other crematories, the customer should always question that facility.  Remember you have a choice when considering aftercare for your pet. If you don't feel comfortable with your options or the way your questions are answered then it is advisable that you look elsewhere.

 

Can I be present and observe during the cremation procedure?

Yes. You may always observe the entire cremation procedure or any portion that you may choose, at no extra charge.

 

How do I know that I am getting my pet back, if I do not attend the cremation?

A good pet crematory will be happy to explain its procedures in this regard in depth. Pet owners should seek out a thorough procedure, one that is backed by a good safeguard to prevent human error. Questioning a pet crematory about their identification policy is important in all situations whether you utilize your veterinarian or work directly with a cremation facility. ABFPC provides an unprecedented level of transparency regarding all of our operations, procedures and policies.  This ultimately allows us to give our clients comfort and assurance during such a difficult time. 

 

Will my pet be cremated with other animals?

Whether a pet is cremated with other pets depends on the aftercare plan the client chooses. At A Beloved Friends, cremations are performed privately, individually or communally as requested by the pet owner. Cremations are strictly in accordance with the International Pet Cremation Standards.

 

What is a "private cremation"?

A "private" cremation is when only one pet is placed in the crematory and is cremated alone.

 

What is an "individual" pet cremation?

The correct definition of an "individual" cremation is when more than one pet is placed in the crematory and cremated at the same time with some form of separation between pets such as trays, refractory bricks, or space. Many people are led to believe that their pet is the only one in the crematory during an "individual" cremation and that is simply not true. At our crematory we use refractory bricks to separate the pets so that the remains of each pet do not mingle.  The remains of one pet at a time are removed from the crematory very carefully to ensure that you receive the remains of your beloved pet.

 

How long does it take to get my pet back?

A Beloved Friends will have your pet back to you within 24 hours and, more often than not, we'll able to return your pet within the same business day.

 

Can I be present at the cremation?

Absolutely. Pet owners who wish to be present are always welcome.  We have a private viewing room that can be utilized at no additional charge.

 

If I choose to not receive my pet's remains back, will I be notified when the service has been complete? What will be done with my pet's remains?

Once the communal cremation is complete, we will mail you a certificate of cremation. We then scatter the cremains from our communal cremations in a beautiful area by hand.  If a communal cremation is the service you choose for your pet, rest assured that all pets who pass through our facility are treated with absolute dignity.

 

What type of vehicle will my pet be transported in when he or she is in your care?

We believe that a dignified pet crematory should be driving clean, clearly marked vehicles. This is not only for safety purposes, but because it respectfully tells the community that you loved your cherished pet.

 

Does my pet have to be placed in a casket to be cremated?

No. Caskets are not necessary or mandatory at our facility and we prefer not to cremate caskets.

 

Does my pet have to be placed in an urn?

All pets cremated at our facility are placed in one of our standard urns unless you choose another type or style of urn from our large and reasonably priced selection. We have many different kinds of urns so you're sure to find one that memorializes your pet in the way you see fit. You cared enough to bring your pet to us and we care enough to send every pet home in a proper urn with the dignity they deserve. View urn catalog

 

Why choose a pet cremation over a pet burial?

How to care for your departed pet is a very personal choice. Cremation gives you the option of keeping your pet's remains with you or scattering their ashes in a place that is special to you both. Important things to consider are whether or not you will be at your residence long term and whether or not laws exist in your area about home burial.

 

Why are all bodies placed in bags?

The bodies of our beloved friends are placed in body bags to contain the body and only the body of your pet. This procedure keeps your beloved friend clean and separate from any other pet while in our care. We insist that all of our beloved friends are kept in separate body bags.

 

Do you offer funeral services for pets?

We offer a viewing room where you can spend as much time as you need with your pet and services may also be held there.  Please call us if you have any questions or would like suggestions on ways you can memorialize your beloved friend in a way that is unique to you and/or your family.

 

Can I prepare for the passing of an elderly or infirm animal?

Yes. Preparing in advance for the passing of a sick or elderly pet can make things a little easier for you when the time comes. Call us or come by anytime to discuss ways in which you can prepare. read more...

 

Somebody told me about a poem called "The Rainbow Bridge" Where can I read it?

You can read a copy of The Rainbow Bridge (author anonymous) by clicking here.